Support

Our call center reports indicate a greater percentage of contact is to answer one generalized question: "Why can't I get on the Internet?" Although the percentage inquiry can be generalized in a single question, the answer is not singular. Our clients are exquisitely qualified; thus, our communities of service know the answer to "Who you gonna call?".

Hello, I'm a callcenter operator. It's my job to answer customer calls for our clients.

This has been a learning experience. I've answered business calls before ... but this is a bit different. When working with a client, we have to establish protocol -- comfortable protocol for both sides.